MANAGED PLATFORM SERVICES
Keep the platform stable,
SORINT.US provides managed platform services for organizations that already have a platform footprint and now need operational coverage, engineering stewardship, and a partner who can run the stack without letting it drift.
MANAGED PLATFORM SERVICES
Keep the platform stable,
secure, and improving
SORINT.US provides managed platform services for organizations that already have a platform footprint and now need operational coverage, engineering stewardship, and a partner who can run the stack without letting it drift.
UHY MANAGED SERVICES
Platforms do not stay healthy on project energy alone
Once the platform is live, the work shifts. SRE hygiene, cloud cost control, patching, incident response, access reviews, pipeline maintenance, and backlog stewardship become the difference between a platform that compounds value and one that slowly turns into a liability.
SORINT managed services gives you a team that can operate the platform, support internal users, and keep improving the system while your internal leaders stay focused on product and business priorities.
24×7
support and operational coverage options
17
offices across the U.S. and Europe
98%
customer retention built on long-term operations
30+
years supporting enterprise technology environments
UHY MANAGED SERVICES
Platforms do not stay healthy on project energy alone
Once the platform is live, the work shifts. SRE hygiene, cloud cost control, patching, incident response, access reviews, pipeline maintenance, and backlog stewardship become the difference between a platform that compounds value and one that slowly turns into a liability.
SORINT managed services gives you a team that can operate the platform, support internal users, and keep improving the system while your internal leaders stay focused on product and business priorities.
24×7
support and operational coverage options
17
offices across the U.S. and Europe
98%
customer retention built on long-term operations
30+
years supporting enterprise technology environments
SERVICE SCOPE
What SORINT can own in a managed platform model
The service model is flexible. Some clients need a run-and-support layer around an existing internal platform team. Others want Sorint to own a broader slice of operations, automation, reliability, and improvement planning.
Cloud Operations & Reliability
Monitoring, incident response, SLO discipline, observability tuning, environment health checks, and remediation coordination.
Monitoring and alerting ownership
On-call and operational response workflows
Reliability review and service hardening
Automation, CI/CD & Infrastructure
Pipeline maintenance, infrastructure lifecycle support, automation coverage, and operational guardrails that reduce fragile manual work.
Pipeline and release engineering support
Infrastructure-as-code maintenance
Patch, configuration, and runbook automation
Security, Compliance & Governance
Policy enforcement, secrets handling, access reviews, compliance support, and operational governance for regulated or complex environments.
Platform security operations support
Access, policy, and compliance controls
Audit readiness and governance reporting
Developer Platform Support
Portal upkeep, golden-path maintenance, internal enablement, support intake, and the operational work needed to keep adoption strong.
Developer portal and self-service support
Issue triage and internal customer support
Documentation and enablement updates
FinOps & Capacity Stewardship
Cost visibility, rightsizing, usage optimization, and planning that keeps platform economics under control as adoption grows.
Cloud cost monitoring and optimization
Capacity planning support
Budget and usage reporting
Continuous Improvement Backlog
Managed services should not mean “keep the lights on and stop.” SORINT keeps an improvement backlog moving alongside operations.
Monthly improvement planning
Operational debt reduction
Roadmap alignment with platform leadership
SERVICE SCOPE
What SORINT can own in a managed platform model
The service model is flexible. Some clients need a run-and-support layer around an existing internal platform team. Others want Sorint to own a broader slice of operations, automation, reliability, and improvement planning.
Cloud Operations & Reliability
Monitoring, incident response, SLO discipline, observability tuning, environment health checks, and remediation coordination.
Monitoring and alerting ownership
On-call and operational response workflows
Reliability review and service hardening
Automation, CI/CD & Infrastructure
Pipeline maintenance, infrastructure lifecycle support, automation coverage, and operational guardrails that reduce fragile manual work.
Pipeline and release engineering support
Infrastructure-as-code maintenance
Patch, configuration, and runbook automation
Security, Compliance & Governance
Policy enforcement, secrets handling, access reviews, compliance support, and operational governance for regulated or complex environments.
Platform security operations support
Access, policy, and compliance controls
Audit readiness and governance reporting
Developer Platform Support
Portal upkeep, golden-path maintenance, internal enablement, support intake, and the operational work needed to keep adoption strong.
Developer portal and self-service support
Issue triage and internal customer support
Documentation and enablement updates
FinOps & Capacity Stewardship
Cost visibility, rightsizing, usage optimization, and planning that keeps platform economics under control as adoption grows.
Cloud cost monitoring and optimization
Capacity planning support
Budget and usage reporting
Continuous Improvement Backlog
Managed services should not mean “keep the lights on and stop.” SORINT keeps an improvement backlog moving alongside operations.
Monthly improvement planning
Operational debt reduction
Roadmap alignment with platform leadership
OPERATING MODEL
Managed services with engineering stewardship, not ticket forwarding
LAYER 1
Run
Operate the day-to-day platform, respond to incidents, maintain automation, and keep service reliability within agreed thresholds.
Best for: teams that need dependable operational coverage.
LAYER 2
Improve
Reduce operational debt, improve automation, tighten governance, and increase self-service maturity while the platform stays in production.
Best for: teams that need more than support and want platform progress month over month.
LAYER 3
Advise
Maintain leadership cadence with architects and senior engineers so operating decisions stay aligned with the broader platform roadmap.
Best for: organizations that want a partner involved at both operational and strategic levels.
OPERATING MODEL
Managed services with engineering stewardship, not ticket forwarding
LAYER 1
Run
Operate the day-to-day platform, respond to incidents, maintain automation, and keep service reliability within agreed thresholds.
Best for: teams that need dependable operational coverage.
LAYER 2
Improve
Reduce operational debt, improve automation, tighten governance, and increase self-service maturity while the platform stays in production.
Best for: teams that need more than support and want platform progress month over month.
LAYER 3
Advise
Maintain leadership cadence with architects and senior engineers so operating decisions stay aligned with the broader platform roadmap.
Best for: organizations that want a partner involved at both operational and strategic levels.
COVERAGE MODEL
Flexible coverage across time zones, specialties, and service layers
| SERVICE LAYER | TYPICAL SCOPE | WHO LEADS | TYPICAL FIT |
|---|---|---|---|
| Operational Coverage | Incident response, monitoring, runbooks, patching | SORINT operations engineers | Teams that need stability and responsiveness |
| Engineering Stewardship | Automation, reliability tuning, CI/CD and infra upkeep | Senior platform engineers | Teams that need active technical ownership |
| Governance & Optimization | Security, compliance, cost, reporting, roadmap reviews | Architects and service leads | Teams in regulated or complex enterprise settings |
Not recruiting-first
The conversation starts with platform execution needs, not with filling seats for the sake of it.
Flexible cross-Atlantic staffing
Blend U.S. leadership presence with European engineering depth when the budget, timeline, and overlap model make that attractive.
COVERAGE MODEL
Flexible coverage across time zones, specialties, and service layers
| SERVICE LAYER | TYPICAL SCOPE | WHO LEADS | TYPICAL FIT |
|---|---|---|---|
| Operational Coverage | Incident response, monitoring, runbooks, patching | SORINT operations engineers | Teams that need stability and responsiveness |
| Engineering Stewardship | Automation, reliability tuning, CI/CD and infra upkeep | Senior platform engineers | Teams that need active technical ownership |
| Governance & Optimization | Security, compliance, cost, reporting, roadmap reviews | Architects and service leads | Teams in regulated or complex enterprise settings |
Not recruiting-first
The conversation starts with platform execution needs, not with filling seats for the sake of it.
Flexible cross-Atlantic staffing
Blend U.S. leadership presence with European engineering depth when the budget, timeline, and overlap model make that attractive.
WHY SORINT
Managed services from a company that already does enterprise operations
SORINT’S managed services posture is grounded in real enterprise support, automation, cloud, and multi-environment operations. This is not a generic help desk model. It is technical stewardship for complex platforms with business-critical workloads behind them.
Operational credibility
Sorint supports enterprise environments where uptime, governance, and response discipline materially affect the business.
Coverage with overlap
Multi-office coverage gives clients options for business-hour support, extended operations, or more comprehensive service windows.
Run plus improve
The managed model includes an improvement mindset so your platform does not just stay online; it gets more usable, resilient, and efficient over time.
WHY SORINT
Managed services from a company that already does enterprise operations
SORINT’S managed services posture is grounded in real enterprise support, automation, cloud, and multi-environment operations. This is not a generic help desk model. It is technical stewardship for complex platforms with business-critical workloads behind them.
Operational credibility
Sorint supports enterprise environments where uptime, governance, and response discipline materially affect the business.
Coverage with overlap
Multi-office coverage gives clients options for business-hour support, extended operations, or more comprehensive service windows.
Run plus improve
The managed model includes an improvement mindset so your platform does not just stay online; it gets more usable, resilient, and efficient over time.
CLIENT RESULTS
Operational outcomes from real enterprise environments
illycaffe – Cloud Migration and Managed Operations
EUR600M+ revenue – 140+ countries – AWS + Azure multi-cloud
SORINT executed a cloud migration, upgraded JD Edwards, and established 24×7 managed services with stronger governance and FinOps discipline.
50%
higher workload
performance
10%
IT cost reduction
24×7
global managed
services coverage
U.S. Public Utility – Infrastructure Automation
$100B+ revenue – Multi-state utility provider – Red Hat Ansible + Azure DevOps
SORINT designed and implemented an automation and compliance framework spanning provisioning, CI/CD, disaster recovery, patch management, and infrastructure optimization.
278 hrs
saved annually in
operational tasks
$1M
in cost savings
Near-zero
manual intervention in
core workflows
WHAT CLIENTS SAY
Trusted by technology leaders
“Gold medal. SORINT could not do better, perfect! Every promise and every deadline was met!”
Fabio Bogoni
Head of Technology,
Operations and Security,
illycaffe
“The governance factor ensured the project is delivered within budget, while maintaining flexibility to adapt our evolving needs.”
Giordano Sassaroli
Head of Product
Development, ELITE –
Borsa Italiana
“Synergy, timely management of reports, and consistent response time to operational needs stood out for us!”
Federico Piavani
Head of IoT, Sorgenia
SORINT engineering community – 1,500+ professionals across 17 offices
Need a platform consulting partner?
Start with a technical working session. If the right answer is advisory only,
we will tell you. If it needs delivery or managed services, we can map that next step too.
Book an operations review
Meet with a Sorint engineer to review platform support needs, coverage expectations, and where managed services can remove operational drag.
Start with consulting instead
If your platform direction is still being defined, begin with the consulting version and shape the operating model before you outsource operations.
WHAT CLIENTS SAY
Trusted by technology leaders
“Gold medal. SORINT could not do better, perfect! Every promise and every deadline was met!”
Fabio Bogoni
Head of Technology,
Operations and Security,
illycaffe
“The governance factor ensured the project is delivered within budget, while maintaining flexibility to adapt our evolving needs.”
Giordano Sassaroli
Head of Product
Development, ELITE –
Borsa Italiana
“Synergy, timely management of reports, and consistent response time to operational needs stood out for us!”
Federico Piavani
Head of IoT, Sorgenia
SORINT engineering community – 1,500+ professionals across 17 offices
Need a platform consulting partner?
Start with a technical working session. If the right answer is advisory only,
we will tell you. If it needs delivery or managed services, we can map that next step too.
Book an operations review
Meet with a Sorint engineer to review platform support needs, coverage expectations, and where managed services can remove operational drag.
Start with consulting instead
If your platform direction is still being defined, begin with the consulting version and shape the operating model before you outsource operations.